MDS — NDIS provider CRM on Microsoft Dynamics 365

One CRM for the operational, compliance, and evidence workflows an NDIS-registered provider runs every day.

What MDS actually is

MDS is a Microsoft Dynamics 365 CRM configured for Australian NDIS-registered disability service providers. It handles intake, participant management, plan tracking, service delivery evidence, compliance reporting (NDIS Practice Standards, Restrictive Practices, Serious Incident Reports) and communications — in one Australian-hosted system.

Who it's for

MDS is designed for the full spectrum of NDIS-registered providers:

  • Supported Independent Living (SIL) — rostering, participant profiles, house-level operations, incident tracking.
  • Specialist Disability Accommodation (SDA) — property management alongside participant coordination.
  • Support Coordination & Plan Management — multi-participant caseloads, plan tracking, provider network.
  • Day programs & community access — group scheduling, attendance, outcome tracking.
  • Respite & short-term accommodation — bookings, availability, participant matching.
  • Behaviour support practitioners — behaviour support plans, restrictive practices registration.
  • Allied health & therapies — session tracking, progress notes, plan alignment.

How it fits an NDIS provider

MDS sits at the operational heart of the provider — between the referral source (NDIS Portal, LAC, plan manager, self-referral) and service delivery. It coordinates the workflows required to prove Practice Standards compliance while the service is being delivered, not retrospectively at audit time.

The Mayasoft platform architecture

MDS runs on the same technology stack Mayasoft uses for MACS (aged care) and MNFP (not-for-profit):

  • Microsoft Dynamics 365 Customer Engagement — the CRM data model, security, workflows.
  • Microsoft Power Platform — participant portal (Power Pages), automation (Power Automate), reporting (Power BI).
  • Microsoft Azure — Australian datacentre hosting, integration (Logic Apps), AI services (Azure OpenAI).

Why not a generic small-provider CRM?

Generic disability CRMs are typically single-purpose (rostering, or notes, or claims — not the full workflow). MDS covers the operational, compliance, and evidence stack in one system with enterprise-grade security and audit trails. When the NDIS Commission comes knocking, the evidence is native to the platform, not exported from spreadsheets.

Ready for a walkthrough?

A 30-minute session that shows the parts of MDS relevant to your service type.

Book a demo See features