NDIS Commission compliance, built into daily work

MDS captures Practice Standards evidence during service delivery — not backfilled at audit time. Here's what it covers.

NDIS Practice Standards

MDS maps to the core, verification and certification modules of the NDIS Practice Standards. Every service interaction generates evidence linked to the relevant standard:

  • Rights and responsibilities — consent records, feedback register, complaints tracking with resolution timeline.
  • Provider governance and operational management — policies live in linked SharePoint; policy version history; staff acknowledgements.
  • Provision of supports — service agreements, individualised support planning, ongoing review.
  • Support provision environment — incident logs, safety notifications, environmental risk assessments.

What auditors actually check

NDIS Commission auditors want to see evidence, not policies. MDS produces the evidence trail during normal work: participant consent forms with timestamps, service agreements with signatures, progress notes tied to plan goals, incident reports with follow-up actions. When an audit is scheduled, the compliance owner exports the audit pack from MDS in minutes.

Restrictive Practices Register

Every regulated restrictive practice (chemical, mechanical, environmental, physical, seclusion) is logged with:

  • Type of restriction and justification
  • Behaviour Support Plan reference and practitioner details
  • Authorisation date, review dates, expiry
  • Frequency and duration tracking against authorised limits
  • Incident linkage for episodes of use

Alerts fire before authorisation expiry and when use approaches authorised limits.

Serious Incident Reports (SIR)

When an incident meeting SIR criteria occurs, MDS assembles the report from linked records: participant profile, incident detail, actions taken, witnesses, provider response. The 24-hour and 5-day reporting deadlines are tracked with escalation to senior staff.

Worker screening & suitability

Track NDIS Worker Screening Check status for every worker: application date, clearance number, expiry date, renewal actions. Alerts before expiry. Blocks worker assignment to participants when screening lapses.

Complaints and feedback management

Every complaint, compliment, and feedback item is captured with source, participant reference (or anonymous), category, actions taken, resolution timeline, and outcome. Aggregated reporting supports Practice Standards evidence and continuous improvement claims.

Australian data sovereignty

All MDS data resides in Microsoft's Australian datacentres (Sydney and Melbourne). No participant data leaves Australian jurisdiction. Meets NDIS Commission expectations for data handling of participant information.

Compliance-owner conversation?

Happy to walk your compliance owner through the audit-pack workflow specifically. 30 minutes.

Book a compliance-focused demo